Privacy Policy
Effective Date: 10 July 2026
Netwurks Pro respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, submit a form, make an enquiry, sign up for communications or purchase our products.
By using this website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you provide to us directly, including:
First name and surname
Email address
Phone number
Delivery or billing address
Order and payment information
Salon, business or professional details, where applicable
Any information you submit through a contact form, enquiry form or email
We may also collect basic technical information when you use our website, such as your browser type, device information, pages visited and general website usage data.
2. How We Use Your Information
We use your personal information to:
Process and manage orders
Respond to enquiries or contact form submissions
Provide customer service and product support
Send relevant product, salon, stockist or promotional communications where permitted
Improve our website, products and customer experience
Manage salon, rep code or trade-related enquiries
Comply with legal, accounting and regulatory requirements
We will only use your personal information for the purpose for which it was collected, or for a related purpose that you would reasonably expect.
3. Marketing Communications
Where you have opted in, or where permitted by law, we may send you marketing communications about Netwurks Pro products, offers, education, salon information or expert advice.
You may unsubscribe from marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
4. Sharing Your Information
We do not sell your personal information.
We may share your information with trusted third parties where necessary to operate our business, including:
Payment processors
Delivery and courier partners
Website hosting and ecommerce service providers
Email marketing platforms
Customer support or CRM platforms
Professional advisers, where required
Regulatory or legal authorities, where required by law
These third parties are only permitted to process your information where necessary and in line with applicable privacy and data protection requirements.
5. Cookies and Website Tracking
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, support advertising and improve the user experience.
You can manage or disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.
6. How We Protect Your Information
We take reasonable and appropriate measures to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, online platform or electronic transmission is completely secure, and we cannot guarantee absolute security.
7. How Long We Keep Your Information
We will keep your personal information only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by law.
This may include keeping information for order records, customer service, legal, accounting, tax or regulatory purposes.
8. Your Rights
Subject to applicable law, you may have the right to:
Ask what personal information we hold about you
Request correction or updating of your personal information
Request deletion of your personal information where legally permitted
Object to certain processing of your personal information
Withdraw consent where processing is based on consent
Opt out of marketing communications
To exercise any of these rights, please contact us using the details below.
You may also lodge a POPIA complaint with the Information Regulator if you believe your personal information has been processed in a way that violates POPIA.
9. Children’s Privacy
Our website and products are not directed at children. We do not knowingly collect personal information from children without appropriate consent from a parent or legal guardian.
10. Links to Other Websites
Our website may include links to third-party websites, retailers, payment platforms or social media pages. We are not responsible for the privacy practices, content or security of those third-party websites.
We recommend reviewing the privacy policies of any external websites you visit.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, and the effective date will be updated where applicable.
12. Contact Us
For questions about this Privacy Policy or how your personal information is handled, please contact us:
Netwurks Pro
Email: info@netwurkspro.co.za
